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Frequently Asked Questions (FAQs)
- How do I apply for health insurance coverage under the Affordable Care Act?
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Call 211 or visit the 211 website to get linked with facilitated enrollers or health insurance navigators. You can also apply directly by visiting the New York State of Health website and click "Get Started."
- How do I get medical transportation for doctor’s visits?
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Transportation for Medicaid Clients
MAS Website
Phone: 866-271-0564IHS Coordinated Transportation Services
Phone: 607-664-3965
Provides transportation for the elderly, disabled and those in need to non-emergency medical appointments, pharmacies, grocery stores, food pantries, or a one-time trip to human service agencies. Regular assistance is not available for recurring treatments such as dialysis or physical therapy, but occasional or short term help may be available.Steuben County Office for the Aging (OFA): Project Care - Transportation Services
3 E Pulteney Square
Bath, NY 14810
Call for services: 607-664-2298
Steuben County OFA Website
Email the OFA
Provides non-emergency transportation to medical appointments.
Eligibility: Must be 60 or older and reside in Avoca, Bath, Bradford, Hammondsport, Pulteney, Prattsburgh, Savona, or Wayne. (The town of Pulteney also includes parts of Zip Code 14418) - What home care agencies are available in Steuben County?
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View information for the care agencies of Steuben County.
- What do I do about bed bugs?
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Steuben County Public Health does not regulate housing issues related to bed bugs. Find information about bed bugs and how to fix a bed bug problem. View EPA-registered bed bug products.
- I found a tick on me/my child. What do I do?
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Ticks should be removed as soon as they are found. Please view the video for proper tick removal and next steps. View information on Lyme disease and tick prevention.
- What do I do if my mobile home does not have water?
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Please call the Hornell District Office for help with this environmental health issue.
- Department of Health Hornell District Office (serving Steuben and Schuyler counties): 607-324-8371
- What do I do if I want to report an unsanitary restaurant?
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Please call the Hornell District Office for help with this environmental health issue:
- Department of Health Hornell District Office (serving Steuben and Schuyler counties): 607-324-8371
- Who do I contact to have my water tested?
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The following laboratories provide water testing for the public. There is a fee to have your water tested. Please check with the closest lab for costs.
If you would like to have your water tested for lead, the New York State Department of Health provides free testing. View information on how to get water testing through this program.
- If I have any of the following health concerns, who should I contact?
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If you experience any of the following health concerns or complaints, contact your local code enforcement officer. Contact information can be found in the directory of local officials (PDF).
- Mold in home - Health considerations
- Mosquito breeding sites - Health considerations
- Rats, rodents, trash, feces, bugs
- Housing conditions
- Neighbor's or landlord's septic
- If you have a septic problem with your own home, you are responsible for getting it fixed.
- Where can I find out if I or my child received an immunization or how can I access immunization records?
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First, contact your health care provider to see if they have a record of immunizations. Secondly, New York State (NYS) Department of Health maintains an immunization registry (NYSIIS). Starting in 2008, all children were eligible to be included in NYSIIS. Public Health is able to access current NYSIIS records.
Adults may never have had their immunization information put into the registry, and we may not be able to locate immunization records for them. Encourage your provider to put immunizations into the registry for access later.
- Where do I get a copy of a birth or death certificate?
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Birth, death, and marriage records are collected and maintained at the local town/city level by the clerks of each respective location where the events occurred. Check the County Directory (PDF) for the appropriate contact.
For example, if you live in Campbell, but were born at Corning Hospital's old location, you can obtain a copy of your birth certificate through the City of Corning Clerk. If you live in Bath, but were born in the new Corning Hospital location, you can get a copy from the Town of Corning Clerk.
Birth certificates can also be obtained through the NYS Department of Health (DOH). Visit the NYSDOH website for more information. There is a cost associated with getting a copy at either the local clerk's office or the DOH, but it has been found to cost less through the local clerk.
- Where do I get a permit for food vending?
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Permits for food vending can be obtained through the New York State (NYS) Department of Health District Office in Hornell. Contact the office by calling 607-324-8371 or visiting their office located at:
107 Broadway
Room 105
Hornell, NY 14843
- I'm concerned my child has developmental delays. Who do I contact?
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- If your child is under age 3, contact Early Intervention: 607-664-2438
- If your child is 3 to 5 years old, contact your local school district and ask for the CPSE chair.
- Where can I get a PRI/Screen done?
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Contact NY Connects at 607-644-2322.