Information Technology (IT)

Department Goal

"A Teamwork Approach to Quality Solutions"

Our Mission Statement

The Information Technology Department Mission Statement is to provide quality services such as installation, programming, training, and support for any computer-related issue. Serve the community to our best ability by keeping cost down, minimizing waste of material and time spent on projects. We will accomplish this by providing a teamwork approach to quality solutions, which will help people perform their jobs more efficiently.

Staff

Our staff members average over 20 years of experience in the Information Technology field. On board we have: 

• Help Desk Technicians
• Network Administrator
• PC Coordinators
• Programmers
• System Analysts

Computer Services

• Custom programs in VB net
• Data base support for Fox Pro/Sybas/Oracle/Informix/MS SQL
• Help Desk for all County departments to call for computer related problems
• Microsoft Office support
• Network and server operation
• Providing maintenance and trouble-shooting services for PCs
• Web page designing/support for all County Departments
• Windows operating system support

Other Services

• Desktop publishing
• Digital camera for loan to County departments
• Document preparation (hole drilling, folder/stuffer/sealer)
• Printing services
• Scanning/digital photography
• Training on various software
• User department key entry and job processing
• Video projector and laptop for loan to County departments

Help Desk

Our Help Desk answers over 1,000 computer-related calls per year. We provide solutions to all the County departments for software and hardware issues. The Help Desk Staff solves 50% of the problems over the telephone. This saves time for the Systems Analysts and Programmers, allowing them more time to work on projects for various departments. This commitment to customer satisfaction is the result of our commitment to a teamwork approach to quality solutions.