When calling 911, we need to know:
- The address of the emergency
- The nearest intersection
- The phone number you are calling from
- A description of the emergency
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The Steuben County E911 Department serves as a vital link between the citizens and the public safety agencies within the County of Steuben. We strive to collect and disseminate all requests for service in a prompt, courteous and efficient manner for all our customers. Through our actions, we help save lives, protect property, and assist the public in their time of need.
- What is 911?
911 is a nationally recognized telephone number used to call the police, the fire department or the paramedics when help is needed immediately.
911 is a number used for emergencies. However, the definition of an emergency varies from person to person. The best way to judge whether or not to dial 911 is to ask yourself - "Do I need help immediately?". If the answer is yes, dial 911. If the answer is no, dial the non-emergency number for the agency you need to assist you. If there is even the slightest chance that you may need assistance right away, don't take a chance - dial 911.
911 is an easy number to remember. It is easier for children, and also easier for the elderly to remember. 911 is also easier to remember under stressful circumstances. Let's face it, if you need help now, there is no time to look up a seven-digit number. Even dialing 911 saves time.
911 is also easier to use when out and about. If you're at the mall or grocery shopping in the next town, or even if you're out for a Sunday drive, the number for emergency assistance is always the same. 911.
- What are the advantages of 911?
- A quick and easy number to remember.
- You can dial it no matter where you are.
- If you are calling from a regular telephone company phone (not a mobile or cellular phone), even if you are unable to talk or your call is disconnected, your address and phone number shows up on the 911 call-taker's screen and help will be sent immediately. If you are calling from a mobile or cellular phone, the call will reach our 911 call-taker, but information on your phone number and location are only provided if your handset and the cellular phone company that provides your service has the ability to deliver that information to our 911 center. Even on calls where we get the telephone number and the location we will always ask the caller these questions:
- What is the emergency
- Where are you calling from
- What is the nearest cross street (intersection)
- Your name
- Your telephone number
- We ask these questions to make sure that the information we are provided by the phone company is accurate.
- 911 telecommunicators are professionally trained to assist in providing you assistance for any emergency.
- 911 centers are equipped with state of the art telephone and communications equipment.
- 911 save lives